About Parallel 49 AI
A West Kelowna-based digital growth and automation agency helping small businesses get found online, capture more opportunities, and follow up faster.
Helping Small Businesses Get Found and Convert
Parallel 49 AI is a West Kelowna-based digital growth and automation agency helping small businesses improve how they get found online, capture opportunities, and turn more leads into customers.
We primarily work with local and home-service businesses, including contractors and trades, while also helping other small businesses that want to improve their online presence and customer acquisition systems. The focus is on practical business outcomes like outdated websites, poor search visibility, missed inquiries, slow lead response, and inconsistent follow-up.
The goal is not to add technology simply because it is new. We build systems around the real problems that cost small businesses opportunities every day, and we implement services individually or combine them into a larger business-growth system depending on what makes sense for each business.
Two Connected Sides of Business Growth
We focus on helping you get discovered and on helping you make more of the opportunities you already receive. We connect these two sides rather than treating them as separate services.
Helping You Get Found Online
We help potential customers discover your business through professional SEO-focused websites, local SEO, and Google Business Profile optimization so the right people find you when they search.
- SEO-focused website design and development
- Local SEO for your service area
- Google Business Profile optimization
- Answer Engine Optimization (AEO) built into your content
Making More of the Opportunities You Receive
We help you respond faster and follow up consistently using AI website assistants, CRM systems, automated follow-up, appointment booking, and business automation so fewer opportunities fall through the cracks.
- AI website assistants and chatbots
- CRM and lead organization
- Automated SMS and email follow-up
- Appointment booking and missed-call automation
How We Approach Your Business
We lead with business problems and outcomes before explaining the technology, and we work directly with the owners running the business.
Locally based in West Kelowna
We are based in West Kelowna, British Columbia, and work directly with Okanagan business owners rather than acting as a distant call center.
One connected system, not disconnected services
We combine websites, SEO, local search, AI, CRM, and automation instead of treating them as separate pieces you have to assemble yourself.
Both sides of customer acquisition
We help you get discovered and convert the opportunities you already receive, from first contact to booked appointment.
Built around how your business runs
We work directly with owners and build every system around how each individual business operates day to day, not a one-size-fits-all package.
Practical outcomes, not AI for its own sake
The goal is solving real problems like slow lead response and missed inquiries, not adding technology simply because it is new.
Local focus, remote reach
Primary Okanagan service with remote support available to businesses throughout Canada and the United States.
Troy Gibbons
Owner, Parallel 49 AI
Owner-Operated, Locally Based
Parallel 49 AI is owner-operated by Troy Gibbons and based in West Kelowna, British Columbia. Troy works directly with business owners to build systems around how each business actually operates day to day.
Because we are local to the Okanagan, you are working with someone who understands the market rather than a distant provider. We can meet in person when it is useful and stay available throughout the work, with remote support available to businesses across Canada and the United States.
Local Okanagan, Remote When It Helps
We are based in West Kelowna and primarily serve businesses throughout the Okanagan Valley, with remote services available throughout Canada and the United States. We do not claim a physical local presence outside the Okanagan.
Let's Talk About Your Business
Book a free, no-obligation strategy call. We will review your website, local search presence, lead capture, and follow-up systems, and help you decide what makes the most sense for your business.